Terms & Conditions

1. Who you are contracting with

KnownShift is a brand operated by AKS Enterprises. In these Terms, "KnownShift", "we", "us" and "our" mean AKS Enterprises, and "you" means the person or organisation using our website, products, programmes or services.

"Services" means everything we make available through this website, including free tools, paid digital products, credits, executive programmes and consulting. "Customer Content" means anything you submit to the Services. "Output" means what the Services generate from it. "Credits" means prepaid units of a product sold by quantity of use.

2. Accepting these Terms

You accept these Terms when you create an account, buy a product, or otherwise use the Services. Where we ask you to confirm acceptance at signup or checkout, we record which version of these Terms, the Privacy Policy and the Refund Policy you accepted and when. If you do not agree, do not use the Services.

If you are acting for an organisation, you confirm you are authorised to bind it, and "you" includes that organisation.

3. Order of precedence

Where documents conflict, the following order applies, highest first:

• a signed agreement, statement of work or engagement letter between us;
• terms specific to a product, package or programme, disclosed before purchase;
• the Refund Policy;
• these Terms;
• the Privacy Policy, for matters of personal data.

Nothing on a marketing page overrides any of them. We will not use these general Terms to override what we have separately agreed with you in a signed contract.

4. Eligibility

The Services are intended for professional use by people aged 18 or over. By using them you confirm you meet that requirement.

5. Your account

Give accurate registration details and keep them current. You are responsible for activity under your account and for keeping your credentials secure. Accounts are for the named user; do not share credentials or resell access. Tell us promptly at support@knownshift.com if you suspect unauthorised access.

We may suspend or restrict an account where there is a genuine reason to, including a security risk, suspected fraud, a payment dispute raised in bad faith, unlawful activity, or a material breach of these Terms. Where the circumstances allow, we will tell you why and what would resolve it. We will not use suspension to deprive you of something you have legitimately paid for.

6. What the Services are

We provide AI-assisted tools for project and programme delivery, including requirement analysis, story refinement, estimation and reporting; templates and generated documents; prepaid Credits; executive programmes; and consulting and advisory work. The product page and the terms disclosed at purchase govern exactly what a given package includes.

Some tools are free or offered without charge during a launch period, sometimes with a stated daily allowance. Free and launch-period access may be changed, limited or withdrawn at any time, and we will give reasonable notice before withdrawing something you are actively relying on. Where a feature is described as unlimited, that means we apply no fixed quota to normal individual professional use; it does not license automated, bulk or resale use.

7. Artificial intelligence: what you must understand before relying on Output

Several Services use generative AI. This section is the most important part of these Terms, because it describes a real limitation of the technology rather than a legal formality.

• AI models are probabilistic. The same input can produce different results on different runs.
• Output can be wrong, incomplete, internally inconsistent, or unsuitable for your situation, while appearing confident and well-formed.
• Scores, health ratings, readiness assessments and estimates are decision support. They are not findings of fact and they are not professional advice.
• Output can omit something material that you would have caught, precisely because it looks finished.

You remain responsible for reviewing Output before you act on it, and for the decisions you take. To the maximum extent permitted by applicable law, we are not liable for loss arising from reliance on Output that has not been independently reviewed, including inaccurate effort estimates, inaccurate schedules, missed or misread requirements, risk assessments, generated documentation, business recommendations, project or cost overruns, or unsuccessful delivery.

Where a tool is described as deterministic or rules-based, that means the same inputs produce the same calculated result. It does not mean the result is correct for your project: the assumptions you enter still govern the answer.

8. Decisions the Services must not be used for on their own

Unless we have specifically agreed otherwise in writing, do not use the Services as the sole basis for medical, legal, financial or investment decisions, safety-critical decisions, regulatory or compliance conclusions, or decisions that materially affect an individual's employment, credit or access to services. Nothing here removes any responsibility applicable law places on us and does not permit us to waive.

9. No guarantee of outcomes

We do not guarantee project success, delivery to a timeline, estimate accuracy, cost savings, revenue, profit, career progression, employment, interview or certification success, vendor performance, or any other business outcome. Examples, sample outputs, case material and figures shown on the website illustrate how the Services work and do not predict your results.

10. Customer Content

You keep ownership of your Customer Content. You grant us only the licence we need to run the Services for you: to store it, process it, send it to the AI provider that performs the requested operation, generate Output from it, keep it secure, and meet our legal obligations. That licence lasts as long as we hold the content and no longer. We do not use your Customer Content to train models.

You confirm that you are entitled to submit what you submit, and you must not submit:

• material you obtained unlawfully, or hold in breach of a duty of confidence;
• content that infringes someone else's intellectual property or privacy;
• malware, or anything designed to disrupt or compromise a system;
• special-category or highly sensitive personal data the product is not designed to handle, including payment card data, health records and government identifiers.

11. Confidentiality

Judge for yourself what is appropriate to submit. The Services send Customer Content to a third-party AI provider to produce Output, which is described in the Privacy Policy. If your material is subject to a confidentiality obligation that this arrangement would not satisfy, do not submit it until we have agreed suitable terms with you.

We apply the safeguards described in the Privacy Policy. We do not hold a security certification and make no claim to any standard we have not been audited against.

12. Our intellectual property

The KnownShift brand, the software, its interface and architecture, our scoring and estimation frameworks, methodologies, prompts, templates, taxonomies, programme materials, report formats and website content are our property or licensed to us, and are protected by intellectual property law.

To the maximum extent permitted by applicable law, you must not:

• resell, sublicense, rent or white-label the Services;
• copy or adapt our frameworks, templates or methodologies to build or improve a competing product;
• reverse engineer or decompile the software, except to the extent applicable law expressly permits;
• circumvent access controls, usage limits, allowances or credit accounting;
• scrape or systematically extract the Services or their content.

Nothing here restricts you from using Output for your own business purposes as described below.

13. Output and its ownership

Subject to your having paid for the relevant product, you may use the Output for your own business purposes, including internally and with your clients.

We do not warrant that Output is original, unique to you, protectable by copyright, or free of third-party rights. AI systems produce similar Output for similar inputs, so another customer may receive something materially similar, and the legal status of AI-generated material is unsettled in many jurisdictions. Review Output before you publish it, file it, or rely on it commercially.

14. Acceptable use

You must not use the Services to:

• break the law, or facilitate fraud or impersonation;
• distribute malware or attack the security of any system;
• attempt credential stuffing, brute force, or unauthorised access to another account;
• conduct security testing against our systems without our written permission;
• overload or disrupt the Services, or evade rate limits, allowances or Credit accounting;
• harass or abuse our people;
• share, resell or transfer account access contrary to these Terms;
• automate access in a way we have not authorised.

We may investigate suspected misuse and take proportionate action, including limiting a feature, suspending an account, or ending it for a serious or repeated breach.

15. Prices and what governs your purchase

The price shown at checkout, and accepted by you there, is the price for that transaction. The quantity or access included is shown before you pay. The amount shown is the total amount charged for that purchase.

We may change prices and package structures for the future. A change never applies retrospectively: a completed purchase is governed by the price, quantity and package recorded for it at the time, and is not repriced or re-scoped afterwards.

16. Credits

Where a product is sold as a number of uses, the following applies:

• Available Credits are those you have bought and not yet used.
• Reserved Credits are held while work is running, so that the same unit cannot be spent twice.
• Consumed Credits are those where the work was delivered to you.
• Released Credits are those whose work did not complete; the unit returns to your available balance automatically.

A Credit is charged only when the work it paid for was delivered. Where our quality checks decline to return a result, the unit is released rather than spent. Credits do not expire. They have no cash value, and cannot be transferred or resold unless we agree in writing. This does not affect your rights under the Refund Policy or applicable law.

17. Payments

Payments are processed by Razorpay. Your card, UPI and banking credentials are entered with Razorpay and are never received or stored by us. We record the order, payment and refund references the provider returns, the amount, and what was bought.

Access is granted once payment is verified. If a payment does not complete verification, no order stands and no access is granted. If an amount is debited without a corresponding purchase appearing, contact us with the payment reference and we will reconcile it against the provider's record and put it right.

If you raise a payment dispute with your bank, we may provide the payment and access records relevant to that transaction to establish what happened. Nothing in these Terms limits your right to raise a genuine dispute with your bank or card issuer.

18. Recurring payments

Purchases you complete yourself on this website are one-time payments. We do not set up a recurring mandate on your payment instrument through this checkout, and there is nothing to auto-renew.

Where access is offered on a subscription or periodic basis, for example an enterprise platform arrangement arranged with us directly, the billing period, renewal, cancellation and refund terms are set out in the agreement or order for that arrangement, and are disclosed to you before you commit.

19. Programmes

Programme dates, format and materials are as described when you enrol. We may make reasonable changes to schedule, delivery format or facilitator, and will tell you if a change is material. Materials are licensed for your own professional use and may not be redistributed or used to deliver training to others. A certificate is issued only where the programme description says one is. Attendance and participation requirements, where they apply, are stated for that programme.

Cancellation and refund terms for programmes are in the Refund Policy.

20. Consulting and advisory

Consulting engagements are governed by the proposal, statement of work or engagement letter agreed for that engagement, which prevails over these Terms to the extent of any conflict. Recommendations are based on the information available to us at the time and on assumptions we will state. Decisions taken by your organisation, and their outcomes, remain yours.

21. Third-party services and availability

The Services depend on third parties, including our hosting, database, payment, email and AI providers. We do not control their availability or performance, and an interruption at one of them can interrupt the Services.

We may carry out maintenance, change or discontinue features, and offer beta or preview functionality that is provided as it stands and may change or be withdrawn. Where we discontinue something you have paid for and cannot provide a reasonable equivalent, we will deal with it fairly under the Refund Policy and applicable law. We do not rely on a third party's failure to avoid a responsibility applicable law does not allow us to exclude.

22. Warranties and disclaimers

We will provide the Services with reasonable care and skill.

Beyond that, and to the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, and we exclude all other warranties, conditions and representations, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error-free operation, or that Output will be accurate, complete or suitable for your purpose.

Nothing in this section excludes or limits any warranty, condition or right that applicable law does not permit to be excluded or limited.

23. Limitation of liability

To the maximum extent permitted by applicable law:

• we are not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, anticipated savings, business, opportunity, goodwill or data, however arising;
• we are not liable for loss arising from your reliance on Output that you have not independently reviewed, as described in section 7;
• our total aggregate liability arising out of or in connection with the Services, in contract, tort (including negligence) or otherwise, is limited to the amount you actually paid us for the specific Service giving rise to the claim in the twelve months before the event that gave rise to it.

These limits do not apply to death or personal injury caused by our negligence, to fraud or fraudulent misrepresentation, to our wilful misconduct, or to any other liability that applicable law does not permit to be limited or excluded. If you are a consumer, nothing in these Terms restricts your rights or remedies under consumer protection law, including your right to approach a consumer forum, and any term that would do so does not apply to you to that extent.

24. Your indemnity

You will indemnify us against third-party claims, and reasonable costs of defending them, to the extent they arise from your breach, negligence or wilful misconduct, specifically:

• Customer Content you were not entitled to submit, including a claim that it infringes a third party's rights or breaches a duty of confidence;
• your unlawful use of the Services;
• your breach of section 14 (acceptable use);
• your fraud, or misuse or sharing of your credentials.

Limits on this indemnity. It does not apply to the extent the claim arises from our own act, omission or intellectual property. It covers third-party claims only, not our own losses. If you are a consumer, your liability under this section is capped at the same amount that limits our liability under section 23, and nothing here requires you to indemnify us beyond what applicable law permits.

We will notify you promptly of any claim, will not settle it without your prior written agreement (not to be unreasonably withheld), will let you take conduct of the defence with counsel of your choice if you wish, and will take reasonable steps to mitigate.

25. Events beyond reasonable control

Neither of us is responsible for failing to perform because of an event beyond reasonable control, including natural disaster, war or civil disruption, government action, a major internet, cloud, network or payment-system outage, or a cyber incident that occurred despite reasonable safeguards. This does not excuse an obligation to refund money for something not delivered, and it does not displace any duty applicable law does not permit to be excluded.

26. Ending the agreement

You may stop using the Services and close your account at any time by contacting us. We may suspend or end access for the reasons in section 5 or for a material breach of these Terms.

On termination, your right to use the Services ends. Anything you already owe remains payable, refunds are handled under the Refund Policy, and we keep the records the law requires us to keep. Sections on Customer Content, intellectual property, acceptable use, payments, warranties, liability, indemnity, disputes and this section survive termination.

27. Changes to these Terms

We may update these Terms. Corrections to typographical errors, formatting and clarifications that do not change your rights or obligations take effect when published. Where a change materially affects your rights, obligations or the commercial bargain, we will give notice by a reasonable means and, where appropriate, ask you to accept the new version before continuing. We will not treat mere continued use as agreement to a material change.

Each version carries a version identifier and effective date, and the version you accepted is the one recorded against your acceptance.

28. Governing law and disputes

These Terms are governed by the laws of India.

If something goes wrong, contact us first through our support and grievance process. Most issues are resolved there, and it gives you a reference and a tracked response.

If you are a consumer, you keep every remedy available to you under the Consumer Protection Act, 2019. In particular, nothing in these Terms affects your right to bring a complaint before the consumer commission having jurisdiction, including where you reside or personally work for gain. We do not require consumers to arbitrate: any arbitration would be at your option alone, never ours, and choosing not to arbitrate costs you nothing.

For business-to-business disputes, the courts in India having jurisdiction under the Code of Civil Procedure, 1908 may hear the dispute, unless we have agreed a different mechanism, including arbitration, with you in a signed agreement, in which case that mechanism applies.

29. General

• Severability. If a provision is held unenforceable, it is limited to the minimum extent necessary and the rest remains in force.
• No waiver. Not enforcing a right immediately does not waive it.
• Assignment. You may not assign these Terms without our consent. We may assign them as part of a transfer of the business, without reducing your rights.
• Entire agreement. These Terms, with the documents in section 3, are the whole agreement about the Services and replace earlier understandings on the same subject. This does not exclude liability for fraudulent misrepresentation.
• Notices and electronic communication. You agree we may communicate with you electronically. Notices to us go to support@knownshift.com; notices to you go to the email address on your account.
• Relationship. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Headings. Headings are for convenience and do not affect interpretation.

30. Contact

Questions about these Terms: support@knownshift.com. Our business identity and grievance process are in Legal & Business Information.